Privacy Policy

Please read this Privacy Policy carefully before using this Website. Introduction MKHF COACHING (“Company” or “We”) respects your privacy and is committed to protecting it through its compliance with this policy. This policy describes the types of information we may collect from you or that you may provide when you visit go.mkhf.com.au (the “Website”), and/or any content, functionality and services offered on or through the Website, whether as a guest or a registered user), and our practices for collecting, using, maintaining, protecting and disclosing that information. This Privacy Policy applies to information we collect on the Website or in e-mail, text and other electronic messages between you and this Website. It does not apply to information collected by (a) us offline or through any other means, including on any other website operated by Company or any third party; or (b) any third party, including through any application or content (including advertising) that may link to or be accessible from or on the Website. Please read this policy carefully, before using the Website or submitting any personal information, to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is to not use our Website. By accessing or using the Website, you agree and consent to this Privacy Policy. This policy may change from time to time. Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates Effective Date:20/12/24 Introduction At go.mkhf.com.au ("we," "our," "us"), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you access and interact with our website, [go.mkhf.com.au(the "Site"). As our website is used by individuals in Australia, and managed from the United States, this policy addresses the applicable privacy laws and regulations in both jurisdictions. By using our Site, you consent to the practices outlined in this Privacy Policy.

Information We Collect

We collect several types of personal information when you interact with our Site and services, including:

Personal Identification Information

Name, Email address, Phone number, Postal address, Date of birth,Payment details (credit card information, Stripe etc.)

Health and Fitness Data,

Fitness levels,Health conditions (e.g., medical history, injuries)Diet preferences and restrictions,Exercise and workout habits,Body measurements (e.g., weight, height, body fat percentage)

Usage Data

IP address Browser type and version Device information (e.g., operating system, mobile device information)Pages visited on our Site and the time spent on them Referring website URLs

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to monitor activity on our Site and enhance the user experience. Cookies are small data files placed on your device that help us track usage patterns and remember preferences.

How We Use Your Information

We use your personal information for the following purposes:Provide Services: To deliver personalized fitness and nutrition plans, provide workout guidance, process orders for fitness products, and conduct online personal training sessions.Communication: To send you important updates, notifications about your account or services, and respond to inquiries.Improve User Experience: To improve the content, functionality, and performance of our Site, including personalized recommendations based on your health and fitness goals. Marketing and Promotional Communications: To send you marketing communications related to our services, including promotions and offers, with your consent.LegalCompliance: To comply with legal obligations and resolve disputes.

How We Share Your Information

We may share your personal information in the following circumstances:Service Providers: We work with third-party companies and individuals to facilitate our services, such as payment processors, hosting services, marketing providers, and customer support. These third-party service providers only have access to your personal information to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose. Legal Requirements: We may disclose your personal information if required to do so by law, such as in response to a court order, subpoena, or legal process, or if we believe disclosure is necessary to protect the rights, property, or safety of our company, users, or others.BusinessTransactions: If our company undergoes a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you via email or notice on our Site if this occurs.We do not sell, rent, or trade your personal information to third parties for marketing purposes without your explicit consent.

Data Security

We take reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and secure storage practices. However, please note that no method of electronic transmission or storage is completely secure, and we cannot guarantee the absolute security of your information.

International Data Transfers

Since our operations are managed from the United States, your personal data may be transferred to and stored in the U.S. for processing. The U.S. may not have the same level of data protection laws as Australia. By using our services, you acknowledge and consent to the transfer of your data to the United States and the processing of your personal information in accordance with this Privacy Policy.We take steps to ensure that any cross-border data transfers comply with both Australian privacy laws and U.S. regulations, such as the EU-U.S. Privacy Shield Framework(if applicable), and we implement standard contractual clauses to protect your data during such transfers.

Your Rights and Choices

As an Australian user, you have the following rights regarding your personal information under the Privacy Act 1988 (Cth)and the Australian Privacy Principles (APPs):Access and Correction: You have the right to access the personal information we hold about you and to request corrections if it is inaccurate or incomplete.Erasure: You can request that we delete your personal information, subject to certain legal restrictions and retention obligations.Withdrawal of Consent: You may withdraw your consent to receive marketing communications at any time by following the unsubscribe instructions in the email or by contacting us directly.Opt-Out of Cookies: You can disable cookies by adjusting the settings in your web browser. However, some features of the Site may not function properly if cookies are disabled. To exercise these rights, please contact us using the contact details provided at the end of this Privacy Policy.

Cookies and Tracking Technologies

We use cookies and similar technologies to improve the performance and functionality of the Site and to personalize your experience. These technologies allow us to track how you use the Site and provide personalized content and ads based on your preferences. You can control cookie preferences by adjusting your browser settings to accept or decline cookies. However, please note that disabling cookies may affect your ability to use certain features of the Site.

Third-Party Links

Our Site may contain links to third-party websites or services that are not controlled by us. This Privacy Policy applies only to the personal information collected on our Site. We are not responsible for the privacy practices or content of third-party websites, and we encourage you to review the privacy policies of any third-party websites you visit.We may provide paid products and/or services within the website. In that case, we use third-party services for payment processing (e.g. payment processors).We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information. The payment processors we work with are: Stripe:Their privacy policy can be viewed at https://stripe.com/privacyNMI: Their privacy policy can be viewed at https://www.nmi.com/privacy-policyOwnership of Site Contents; Downloading Unless otherwise noted, all text, images, illustrations, design, icons, photographs, video clips, and other materials that are part of our Website (collectively “Contents”) are copyrighted works, trademarks, trade dress, or other intellectual properties owned, controlled, or licensed by Mumma K Health and Fitness. or used under principles of “fair use.” The Contents of our site and the Website as a whole are intended solely for your personal use. You may download or copy the Contents and other downloadable materials displayed on our site for such uses, provided that you do not remove any copyright or other proprietary notices contained on the materials. By allowing you to download these materials, we expressly do not transfer to you any right, title, or interest in the materials.

Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including for legal, accounting, or reporting requirements. If you request the deletion of your data, we will comply unless we are required to retain it for legal reasons.

Website Disclaimer While we use reasonable efforts to include accurate and up-to-date information on our site, we make no warranties or representations as to its accuracy. Mumma K Health and Fitness. assumes no liability or responsibility or any errors or omissions in the content on our website. OUR WEBSITE AND ALL CONTENTS OF OUR WEBSITE ARE PROVIDED ON AN “AS IS” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. YOU ACKNOWLEDGE BY YOUR USE OF OUR WEBSITE THAT YOUR USE OF SITE IS AT YOUR SOLE RISK, THAT YOU ASSUME FULL RESPONSIBILITY FOR ALL COSTS ASSOCIATED WITH ALL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT YOU USE IN CONNECTION WITH YOUR USE OF OUR WEBSITE, AND THAT MUMMA K HEALTH AND FITNESS. SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND WHATSOEVER RELATED TO YOUR USE OF OUR WEBSITE. Please note that some jurisdictions may not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. Check your local laws for any restrictions or limitations regarding the exclusion of implied warranties.Indemnification You agree to defend, indemnify and hold Mumma K Health and Fitness harmless from and against any and all claims, damages, costs, and expenses, including attorney’s fees, arises from or related to your failure to comply with this Privacy Policy.Limitation of Liability Neither Mumma K Health and Fitness nor any other party involved in creating, producing, or delivering our website shall be liable for any direct, incidental, consequential, special, indirect, or punitive damages arising out of your access to or use of our website.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated Effective Date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Us

If you need to contact us, you can email us at [email protected] We strive to provide excellent products, along with equally excellent customer service. If you have any questions about this Privacy Policy or our practices, please feel free to contact us. *Last updated 19/12/24 If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Office at [email protected] Australia go.mkhf.com.au